We want you to love what you ordered. If something is not right, we want to know!
Returns & Exchanges
Returns or exchanges must be in their original, unworn condition and postmarked to Katie Dean Jewelry within 7 days of your order being delivered to you. If your return is postmarked more than 7 days passed your delivery date, we cannot return or exchange your piece.
(example: Your package is delivered to you on Monday, May 1st. If you change your mind and would like to return it, your return package must be postmarked (shipped) by that Sunday, May 7th, back to Katie Dean Jewelry.)
To start your return/exchange, please email: firstname.lastname@example.org and we will send you the required form for returns/exchanges.
Customers are responsible for return shipping fees. All shipping fees are non-refundable.
KatieDeanJewelry.com recommends you ship your package with insurance and use a trackable shipping method.
- Refunds and store credits are processed within ten (10) business days after receipt of package.
All sales are final on international / Canadian orders. We are not responsible for lost or stolen packages on international or domestic orders. We do not refund or accept exchanges on international / Canadian orders and all custom fees are the responsibility of the recipient.
Our One Year Free Repair Policy covers circumstances where your necklace or bracelet chain or a piece of the piece breaks without force being applied to it, or a stone has fallen out. We will repair the piece free of charge. Please email email@example.com and we will get you all fixed up!
While we love helping you keep your jewels in tip-top shape, just a reminder that our repair policy does not cover the “whoops” moments. For instance, if a child accidentally pulls it and the chain breaks or you snag it while working out and accidentally break the chain, these accidents are not covered under our free repair policy.
If you did have one of those “whoops, I just broke my favorite piece” moments, contact our team and we’d be happy to repair it for a small fee once you let us know what happened.
Also, because everyone has a different chemical balance within their body which affects how various metals wear on your skin, we don’t offer re-plating on our pieces at this time. For more information on how to properly care for your jewelry, please refer to our Jewelry Care page.
Thank you for supporting a Made in America company!