Our One Year Free Repair Policy covers circumstances where your necklace or bracelet chain or a piece of the piece breaks without force being applied to it, or a stone has fallen out. We will repair the piece free of charge but shipping charges will be the responsibility of the customer. Please email firstname.lastname@example.org with a picture of the piece and we will get you all fixed up!
Read the below in full to understand how our One Year Free Repair Policy works.
Please keep in mind we do not accept returns, replace, repair or exchange pieces that show aging since everyones body chemistry is different and will affect the jewelry differently therefore making these factors outside of our control. For more information on how to properly care for your jewelry, please refer to our Jewelry Care page.
Repairs on broken chains will be made using one of two techniques:
1. The most common technique to repair chains is called wire wrapping which you can view for reference in the picture below. Please keep in mind if your chain breaks in the middle, your piece will be repaired with this technique and the wire wrapping will be visible.
2. The second most common technique we use when repairing chains is with the use of a connector jump ring. This is only available for select chains.
Each repair needs to be evaluated first with a photograph that is emailed to us and once again when we physically receive the piece to determine what kind of repair technique will be used.
If you wish to fully replace your chain with a new one there will be a charge associated which varies from piece to piece.
While we love helping you keep your jewels in tip-top shape, just a reminder that our repair policy does not cover the “whoops” moments. For instance, if a child accidentally pulls it and the chain breaks or you snag it while working out and accidentally break the chain, these accidents are not covered under our free repair policy.
If you did have one of those “whoops, I just broke my favorite piece” moments, contact our team with a photo of the piece and explanation of what happened and we’d be happy to repair it for a small fee. The repair techniques used will be the same as stated above.
Also, because everyone has a different chemical balance within their body which affects how various metals wear on your skin, we don’t offer re-plating on our pieces at this time. Please keep in mind we do not replace or exchange pieces that show aging once they have been worn since everyones body chemistry is different and will affect the jewelry differently therefore making these factors outside of our control. For more information on how to properly care for your jewelry, please refer to our Jewelry Care page.
Thank you for supporting a Made in America company!